Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of services provided by 1st Call 4 Service Ltd ("we", "us", "our"), a company registered in England and Wales, with our registered office at Unit B10, 187 Park Lane, OYO Business Units, Park Lane, Birmingham, B35 6AN.

By engaging our services, you ("the Customer", "you", "your") agree to be bound by these Terms and Conditions. Please read them carefully before requesting any services.

2. Definitions

• "Services" means any repair, maintenance, servicing, or support work carried out by us on your equipment.
• "Equipment" means any large format printer, plotter, or related hardware that we are engaged to service.
• "Parts" means any replacement components, consumables, or accessories supplied as part of our Services.
• "Subscription" means our monthly service plan offering ongoing maintenance and support.
• "Callout" means a visit by our engineer to your premises to carry out Services.

3. Our Services

We provide repair, maintenance, and servicing for large format printers and related equipment. Our services include but are not limited to:

• Emergency breakdown repairs
• Planned maintenance and servicing
• Installation of maintenance kits
• Diagnosis and fault finding
• Supply and fitting of replacement parts
• Monthly subscription service plans

We specialise in HP CAD Printers (T-Series), HP Graphic Printers (Z-Series), HP Production Printers (Z-Series), and HP Latex Printers. Services for other models may be available upon request.

4. Quotations and Pricing

4.1. All quotations are valid for 30 days from the date of issue unless otherwise stated.

4.2. Prices quoted are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate.

4.3. For repair work, we will provide an initial diagnosis. If additional faults are discovered during the repair process, we will inform you and seek approval before carrying out any additional work that affects the quoted price.

4.4. Subscription prices are fixed for the initial term and may be subject to annual review thereafter.

5. Payment Terms

5.1. Payment for one-off repairs and services is due within 30 days of the invoice date unless otherwise agreed in writing.

5.2. Subscription payments are due monthly in advance by direct debit or standing order.

5.3. We reserve the right to charge interest on overdue amounts at 8% above the Bank of England base rate.

5.4. We accept payment by bank transfer, credit/debit card, and direct debit.

6. Bookings and Appointments

6.1. We aim to respond to all service requests within 24 hours during normal business hours (Monday to Friday, 8am to 5pm).

6.2. Appointment times are estimates and may be subject to change due to circumstances beyond our control, such as prior jobs overrunning or traffic conditions.

6.3. If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a cancellation fee.

6.4. The Customer must ensure that our engineer has safe and reasonable access to the Equipment at the agreed time.

7. Subscription Services

7.1. Subscription plans provide ongoing maintenance coverage as specified in your service agreement.

7.2. Subscriptions have a minimum term of one month and continue on a rolling monthly basis thereafter.

7.3. Either party may cancel a subscription by providing 30 days' written notice.

7.4. Subscription coverage includes parts and labour for covered repairs. Exclusions may apply for damage caused by misuse, accident, or use of non-genuine consumables.

7.5. Subscription benefits apply only to the specific Equipment listed in your agreement.

8. Warranties

8.1. All repair work carried out by us is warranted for 90 days from the date of completion.

8.2. Parts supplied and installed by 1st Call 4 Service carry either the manufacturer's warranty or a 90-day warranty, whichever is longer. Parts purchased from our website and self-installed by the customer are not covered by any warranty.

8.3. Our warranty does not cover faults arising from misuse, accidental damage, use of non-genuine consumables, or repairs attempted by third parties.

8.4. Warranty claims must be reported to us within the warranty period. We will assess the issue and, if covered, rectify it at no additional charge.

9. Limitation of Liability

9.1. We will carry out all Services with reasonable skill and care. However, we cannot guarantee that repairs will be successful in all cases, particularly for older or heavily used equipment.

9.2. Our total liability for any claim arising from our Services shall not exceed the total amount paid by you for those Services.

9.3. We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profits, loss of business, or loss of data.

9.4. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Customer Responsibilities

10.1. You are responsible for backing up any data on your Equipment before we carry out any Services.

10.2. You must provide accurate information about the fault and history of the Equipment.

10.3. You must ensure the Equipment is accessible and that a responsible person is available during the appointment.

10.4. You are responsible for ensuring that your use of the Equipment complies with the manufacturer's guidelines.

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of 1st Call 4 Service Ltd or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

12. Data Protection

12.1. We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR.

12.2. We will only use your personal data for the purposes of providing our Services and communicating with you about your account. We will not share your data with third parties except as necessary to provide our Services or as required by law.

13. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, strikes, or supplier failures.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on our website with a revised "last updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us: