How Can We Help?

We guarantee a 24-hour response time for all callouts across the UK. In many cases, especially in the Midlands region, we can attend same-day. Our engineers carry a comprehensive stock of common parts to maximise first-time fix rates.

We specialise in HP large format printers including HP CAD Printers (T-Series), HP Graphic Printers (Z-Series), HP Production Printers (Z-Series), and HP Latex Printers (300, 500, 700, 800 Series). Contact us if you have a different model - we may still be able to help.

Yes, we offer monthly subscription plans starting from £130/month that include unlimited callouts, all parts, and all labour. This gives you complete peace of mind with no surprise bills. We also offer one-off repairs from £230 if you prefer pay-as-you-go.

We provide nationwide coverage across England, Wales, and Scotland. Our head office is in Birmingham, which puts us centrally located to reach most of the UK quickly. We have engineers strategically based across the country for faster response times.

Yes, we only use genuine OEM parts sourced from authorised distributors. As an HP Authorized Service Partner, we have access to genuine HP parts and the latest technical resources. All repairs come with a 90-day workmanship warranty.

Orders placed before 2pm on working days (Monday-Friday) are typically dispatched the same day. Orders placed after 2pm or at weekends will be dispatched the next working day.

Once your order is dispatched, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details. If you haven't received tracking information within 24 hours of ordering, please contact us.

Yes, we offer free standard delivery on orders over a certain value (varies by zone). You can see all available delivery options and their costs at checkout. See our shipping information page for full details.

If you need to change or cancel your order, please contact us as soon as possible. If your order hasn't been dispatched yet, we can usually make changes. Once dispatched, you'll need to wait for delivery and then arrange a return if needed.

You can return unused items within 30 days of delivery for a full refund. Items must be in original packaging and resalable condition. Some items like opened consumables cannot be returned unless faulty. See our returns policy for full details.

Contact us within 48 hours of receiving a faulty item. We'll arrange free collection or provide a prepaid return label, then send a replacement or issue a full refund including original delivery charges. Please retain packaging and take photos of any damage.

Once we receive your returned item, we process refunds within 5-7 working days. The refund is credited to your original payment method. Depending on your bank, it may take an additional 3-5 days to appear in your account.